Shipping

All orders are processed within 2-3 business days. We do not fill orders or initiate shipping on weekends or holidays.

Violeta-Ink ships to addresses within the U.S., U.S. Territories, APO/FPO/DPO addresses.

You will receive a shipping confirmation email containing your tracking number(s). The tracking number will be activated by the USPS or UPS within 24 hours.

We prefer to ship all orders via USPS Priority Mail. We offer UPS shipping by request only.

Returns & Refunds

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original, undamaged manufacturer’s packaging. We do not accept returns of individual items from a larger kit. We can only issue a full refund for a damaged item, no exchanges.

You have 30 calendar days to return an item from the date you received it. Your package is tracked through ShipStation and we calculate the return window based on their status reports. We cannot accept returns after 30 days.

Please contact us at Vanessa@Violeta-Ink.com to begin the return process.

Once we receive your item, we will notify you that the item has been received and inspected for use/damage. If your return is approved, we will initiate a refund to your original method of payment.

We expect you will receive the credit within 2 days, depending upon your card issuer's policies.

Questions? Contact us at Elena@Violeta-Ink.com

Privacy Policy

Effective Date: January, 2020

Violeta Ink respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.violeta-ink.com

By using our Site, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, mailing address, payment details, or other personally identifiable information you provide when making a purchase, signing up for an account, or subscribing to our newsletter.

  • Non-Personal Information: Browser type, device information, IP address, pages visited, time spent on the Site, and other technical data collected through cookies and analytics tools.

  • Cookies & Tracking Technologies: We use cookies, tracking pixels, and other technologies to improve your experience, analyze website traffic, and personalize content. You can control cookie settings in your browser.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and improve our Site and services.

  • To process transactions and fulfill orders.

  • To communicate with you about updates, promotions, and customer support.

  • To personalize your experience and recommend relevant content.

  • To analyze website performance and trends.

  • To comply with legal obligations and prevent fraudulent activities.

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

  • Legal & Compliance: If required by law, we may disclose your information to authorities to protect our rights, enforce our policies, or respond to legal requests.

  • Business Transfers: If we undergo a merger, sale, or acquisition, your data may be transferred to the new entity.

4. Your Rights & Choices

You have the following rights regarding your personal data:

  • Access & Update: You may request access to or correction of your personal information.

  • Opt-Out: You can unsubscribe from emails or promotional messages at any time.

  • Delete Data: You can request that we delete your personal information, subject to legal obligations.

  • Cookies Control: You can manage or disable cookies through your browser settings.

5. Security of Your Information

We implement industry-standard security measures to protect your information. However, no method of transmission over the Internet is 100% secure. We encourage you to take steps to protect your own data, such as using strong passwords.

6. Third-Party Links & Services

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those external sites. We encourage you to review their policies before providing personal information.

7. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and we will notify you of significant changes via email or a notice on our Site. Please review this policy regularly to stay informed.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 Email: Vanessa@violeta-ink.com
📍 Address: 800 Smokey Ridge Ct, El Paso TX 79932